Privacy Policy

1. Introduction

Shreepath ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our website and services (the "Platform").

2. Information We Collect

We collect the following categories of information:

• Account & contact details — name, email address, phone number, and password when you create an account.
• Order & shipping information — billing and delivery address, order history, and payment confirmation details (payment card numbers are handled directly by our payment processors and are not stored on our servers).
• Usage data — pages visited, products viewed, and interactions with the Platform, collected via cookies and similar technologies.
• Communications — messages you send us via support, contact forms, or the newsletter sign-up.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and invoicing.
• Create and manage your account.
• Respond to enquiries and provide customer support.
• Send order updates and, where you have opted in, marketing communications.
• Improve the Platform, our products, and your shopping experience.
• Detect, prevent, and address fraud, abuse, or security issues.
• Comply with legal and regulatory obligations.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember items in your cart, and understand how the Platform is used. You can control cookies through your browser settings; disabling them may affect certain features of the Platform.

5. Sharing of Information

We do not sell your personal information. We may share it with:

• Courier and logistics partners, to deliver your orders.
• Payment processors, to complete transactions securely.
• Service providers who support our operations (e.g. hosting, analytics, email delivery), under confidentiality obligations.
• Authorities, where required by law or to protect our legal rights.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information, and to opt out of marketing communications at any time. To exercise these rights, contact us using the details below.

9. Children's Privacy

The Platform is not directed at children under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Platform after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at support@shreepath.com.